Collections Manager job vacancy | Hybrid working pattern

Collections Manager | Remote / Hybrid working from Southampton office

Reports to: Head of ABL Services
Salary: Dependent on Experience
Hours: Full Time – 9.00am to 5.30pm, Monday to Friday
Based: Hybrid/remote working pattern (Office is in Southampton, Hampshire)

Purpose of role

We’re looking for a driven Collections Manager to join our growing and award-winning team.

The primary responsibility of the Collections Manager is the effective day-to-day management of a dynamic team of Collections Advisors. They should be able to effectively manage the team’s workloads and targets – providing operational support, direction and coaching throughout – whilst ensuring consistent performance with their Key Performance Indicators.

In addition, the Collections Manager will work closely with the Head of Asset Based Lending Services to manage a portfolio of instructions across the company’s key collections and verifications products.

Key responsibilities

Day-to-day management of a team of Collections Advisors – managing workloads, prioritising workflow and increasing efficiency to meet business targets and team KPI’s.
Supporting the Head of ABL Services with the day-to-day management of a portfolio of collections instructions across multiple products and markets, including insolvency, Asset Based Lending, invoice discounting / factoring, Telephone Debt Verifications, corporate & SME debt recovery, early arrears collections, and outsourced credit control.
Ownership and collection of higher profile live debtor accounts.
Providing accurate and timely reporting to clients as appropriate.
Mentor, develop and train the team to ensure that they fulfil their responsibilities confidently, effectively and accurately.
Resolve collections issues, disputes, complaints and queries, escalating as appropriate.
Develop and maintain personal development plans for the team, including monthly 1-2-1’s.
Ensure good communication and cooperation with all stakeholders.
Reviewing and developing team processes to ensure they are standardised and streamlined to maximise efficiencies.

Role within the management system

This is an operational role within the collections team of Hilton-Baird Collection Services and the role reports directly to the Head of ABL Services.

Person specification

Education and experience

The candidate will be well educated and preferably hold business or accountancy-based professional qualifications, though this is not essential. The candidate should be educated to GCSE standard or above.

The candidate will also have sound knowledge of most of our areas of expertise: Insolvency, Asset Based Lending, Invoice Finance / Factoring, Telephone Debt Verification, Corporate & SME Debt Recovery, Early Arrears Collections and Credit Control. Ideally, although not essential, the candidate will have at least 5 years’ experience in the Invoice Finance / ABL sector.

Good knowledge of business to business collections and/or recoveries background is essential.

Skills

Excellent communication skills and telephone manner
Able to communicate in a professional and articulate manner
High level of attention to detail
Computer proficiency – Word, Excel, Outlook, CRM and Sage or a similar accounts systems
Proven team player with excellent interpersonal skills
Able to work on their own initiative and as part of a team
Punctual and reliable
Able to work under pressure and to set timescales
Self-motivated, adaptable, dynamic and ambitious
Able to demonstrate a willingness to learn and develop
Able to lead, manage and develop a team

What we offer

Motivated, fast-paced and dynamic working environment
Hybrid and remote working opportunities
Ongoing training and personal development
Opportunities to develop your skills and enhance your career within or alongside our parent company, FRP
Access to professional and industry-recognised qualifications
Quarterly and annual team social events
Competitive salary and discretionary profit and performance-related bonus
Benefits including Health Insurance and Life Assurance after 12 months of service
25 days’ holiday (excluding bank holidays)

About Hilton-Baird Collection Services

Established in 2001, Hilton-Baird Collection Services is an award-winning and FCA-regulated commercial debt collection agency which provides confidential credit control and outsourced debt recovery solutions to businesses, lenders and Insolvency Practitioners. Based in Southampton, Hampshire, Hilton-Baird is part of FRP, a leading national business advisory firm with 29 offices and more than 700 team members, including 99 Partners, across the UK and overseas.