Hilton-Baird excels in providing back-office support services to invoice finance lenders to assist them with their varied requirements.
We can work with you to provide a range of support services, including outsourced credit control, month end reconciliations and telephone debt verification.
Services can be provided as an extension to your internal resource or on a fully outsourced basis, depending on your needs.
Hilton-Baird Collection Services has been supporting the asset based finance industry since 2001. Our knowledge of risk management, collections and recoveries is second to none.
We understand that trust is key when it comes to outsourcing elements of your back office as it is imperative that this is expertly handled from both a risk perspective, to protect your lending, and from a reputational perspective, to ensure your customer service levels remain exemplary.
Our team can move swiftly to put into place tailored back office support, structured to meet your needs. Some examples of how we can assist are below:
Outsourcing can provide a more cost-effective way of accessing the necessary expertise to fulfil your risk and service requirements, without the overheads involved in recruiting, training and retaining an in-house team. The outsourced team can work under your brand name to allow for confidentiality.
Hilton-Baird’s team can be available at short notice as an interim solution to cover any gaps you may encounter due to situations such as resource deficits or new clients who require additional support. This resource can easily be scaled up or down to meet your demand, as a flexible way to allow you to continue to manage your risk and deliver service requirements.
Our expert credit management team can provide support with recovering your invoice discounting clients’ aged and disputed debt, provide an interim credit control solution to improve performance, or alternatively perform the collections function on their behalf. This support can help your client to improve their performance, in turn giving you the peace of mind that your risk is protected through effective outsourced credit management.
We can help you to evaluate and benchmark your internal resource by providing a challenger team to run alongside your own team. This approach allows you to evaluate in-house performance levels and ascertain if any improvements could be beneficial, such as additional training or a review of processes and systems.
Hilton-Baird can assist those who are establishing themselves in the asset based finance market to support the delivery of a high level of service to their clients, without having to invest upfront in the costs associated with setting up an in-house credit management team.
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