Interim credit control resource provides invaluable support
Our clients will often utilise a variety of services within the Hilton-Baird Group to complement and support their client service, funding and risk needs.
Recently, Hilton-Baird Collection Services was approached by a long-standing invoice finance client to provide short-term, outsourced resource to support their factoring credit control function during a challenging time.
We pride ourselves on being able to understand our clients’ needs quickly and this meant that we were able to mobilise personnel, systems and equipment to provide prompt support to our client.
After discussing our client’s requirements in detail, contractual terms were agreed. The next working day a team of our credit controllers were selected specifically to fulfil the needs of our client based on their capabilities in this area.
Experience and expertise
Hilton-Baird’s team of collections specialists have considerable experience in the invoice finance sector, some having worked for funders for many years prior to their position at Hilton-Baird. This means that we have a deep understanding and insight into the industry, including its bespoke operating platforms.
Additionally, we understand the culture, client service expectations, the approach to take with debtors and, importantly, the standards and style required when recording information on the funder’s platform.
A virtual meeting was subsequently arranged with the client, providing insight to the Hilton-Baird controllers in terms of the funder’s expectations. A full overview of the project was given, as well as the opportunity for any questions to be asked.
The following day, fully set up and briefed, the dedicated team began credit control activity on the funder’s ledgers, adding value to our client from both a risk and service perspective. Due to the long-standing nature of our relationship with the funder and their understanding of our expertise, our team was trusted to deliver and manage the project autonomously.
The team conducted the calls, and associated correspondence, under the brand name of the funder. This allows us to work as an extension of their internal factoring credit control team, providing a seamless service for their clients.
Quality and quantity
The project was initially planned to be for a month to support a time of change within the funder’s organisational structure. Our client was delighted with the performance of our team in supporting their ongoing activity. Notably, one of our team identified and reported a risk issue to their relationship team.
Additionally, after sampling the calls the client fed back that they were extremely impressed with the quality and also the quantity of the calls made by our controllers.
We were subsequently asked to continue to provide outsourced resource for a further month to assist their internal resource.
We are delighted to have been able to help our valued client during a challenging time.
Find out more about back-office support from Hilton-Baird
If you could benefit from back-office support, either to provide longer-term ongoing resource to underpin in-house activities or to tap into for shorter periods when there is a temporary resource deficit, contact our team on 023 8070 6981 or email cs@hiltonbaird.co.uk.
