Outsourced Credit Control Services

Credit control is critical to the success of any business, reducing the wait for payment and improving cash flow. However, not all businesses have the time, resource or expertise to dedicate to successful credit management, and it can often be more cost-effective and efficient to outsource.

A specialist debt collection and credit control agency, Hilton-Baird’s telephone-led and confidential credit control service will assume the responsibility for this vital function, allowing you to spend your time focusing on your business, safe in the knowledge that your credit management is in the hands of experts.

Get a quote

Benefits of outsourced credit control

Get paid faster and improve your cash flow
Regain the time to focus on core activity and growing your business
Often more cost-effective than employing dedicated credit control staff
Avoid the costs associated with recruiting, training and retaining employees
Avoid the resource challenges presented by annual leave, sick leave or parental leave
Resource can be scaled up or down according to sales; a significant benefit for seasonal businesses
Peace of mind that your credit control is in the hands of the experts
Preserve customer relationships
Reduce need for additional funding, saving you money on borrowing fees
Access to advice and guidance on the occasions an invoice becomes overdue

What does our credit control service involve?

Pre-due date verification calls or emails to confirm receipt of invoices, determine expected payment dates and pick up on any disputes
A series of confidential credit control calls, emails and letters for due balances
Monitoring of lapsed verified payment dates with follow-up phone calls
Escalation to nominated client contact for query and dispute resolution
Further communication where necessary to secure payment
Escalation to issue Letter Before Action
Ongoing visibility of our performance through in-depth reporting
A dedicated credit controller and account manager
Trial periods available

Is outsourced credit control right for my business?

With multi-sector experience in interacting with customers of all sizes, we make the process of outsourcing your credit control to an agency as straightforward as possible by tailoring a service offering that is right for your business.

To find out more about our outsourced credit control service, please call 0800 9774848, request a quote or enquire online today.

Increasingly, chasing payment was taking up more and more of our time and money. Having sought the help of Hilton-Baird Collection Services we were impressed by their techniques. To other SMEs experiencing the same problems, we would encourage them to seek professional assistance rather than consume precious business resource.

Erika Meager, Finance Director, Ship-Elec Ltd