A calm and professional approach
Our debt collection team has helped a PR agency recover more than £6,000 in overdue and disputed invoices from a particularly difficult customer.
In a complex case, where the customer argued they hadn’t received any reporting from our client for the work conducted over the period in question, and claimed to have already paid two of the four invoices owed, our team played the roles of both debt collector and mediator in a bid to deliver a satisfactory conclusion.
Payment for the initial two invoices, which totalled £3,540 and weren’t disputed by the customer, hadn’t been received by our client. But after liaising with both parties via letter, email and telephone, payment in full was received a few weeks after we were instructed.
Attention then shifted to resolving the two remaining disputed invoices, totalling £5,760. Although the requested reporting was provided to the customer and other queries were answered, it was clear that the customer was unwilling to pay the amount in full and responding to the ongoing requests were consuming valuable time and resource for our client.
In light of this they opted to make a full and final offer of £2,880, which the customer subsequently paid to bring a positive end to a challenging situation.
