Deciding which step to take – Mark Burrows Accountancy Services
Once a business has exhausted its in-house resources chasing an overdue invoice, it can be difficult to decide what to do next.
At Hilton-Baird Collection Services we work closely with businesses to explore all the recovery options available, allowing them to make an informed decision that will have the best outcome for their business.
Mark Burrows Accountancy Services was owed money from a customer which was spread over a couple of invoices dating back to 2011. Having tried and failed to get the customer to pay, Mr Burrows got in touch with Hilton-Baird to see if we could help.
With part of the debt dating back four years, we explained the different courses of action available and the accountancy company instructed us to attempt to collect the debt on their behalf.
However, after continuous attempts to contact the customer through various means of communication went unnoticed, it was soon time to reconsider the recovery approach.
After listening to the options available, the client decided to issue a letter before action. Unfortunately this wasn’t enough to prompt payment, leaving our client faced with taking legal action.
Our expert team explained the process, the costs involved and the potential outcomes to help the client make the best decision for his business.
In this instance the client felt that the legal route simply wasn’t cost-effective enough in this instance, but he was grateful for our guidance throughout the process.
Mark Burrows said: “Outsourcing the debt to Hilton-Baird was a really useful exercise that allowed me to explore all of the options available.
“The communication from Hilton-Baird was excellent and I really appreciated their honesty and transparency throughout the process.
“Although it didn’t result in me getting back what I was owed, I now have peace of mind that I’ve done all I could and can concentrate on other aspects of my business.”
If like Mark Burrows Accountancy Services you need some assistance in deciding what to about your overdue invoices, look no further. Contact our team today on 0800 9774848 or collections@hiltonbaird.co.uk to see what we could do to help.
