Three invoices; three successes – Harveys of Oldham
There are many reasons why a customer may not pay on time and the need arises for the debt to be assigned to a debt collection agency, and this has been demonstrated precisely in the work that Hilton-Baird Collection Services has completed on behalf of Harveys of Oldham.
The manufacturer and supplier of uniforms and protective work wear instructed our team on three separate occasions earlier this year. Each debt was a few months old and outstanding for different reasons, but all three had the same positive outcome.
After unsuccessfully chasing the first customer in house for six months, Accounts Manager Margaret Richmond sought the assistance of debt collection experts. The customer had kept putting off payment, but the introduction of Hilton-Baird was enough to encourage them to pay the full invoice, plus statutory interest and compensation, just 10 days later.
Pleased with the result we were soon back on another case, contacting a second customer who had been disputing the outstanding sum for five months. But after failing to provide any evidence for the dispute, full payment was received 8 days after first contact.
The third instruction was another different proposition. Our clients’ messages and letters had gone unanswered by their customer, but our team quickly discovered that the key contact had since left the business. We were able to identify and speak to the most appropriate person and, using a combination of phone calls and emails, secured payment on behalf of our client the following week.
With a 100% success rate and money received promptly, Mrs Richmond was pleased with the outcome: “It was such a relief when the team at Hilton-Baird told us they’d recovered our money. We’d invested a lot of resource into chasing these three customers but couldn’t convince them to pay.
“I think that this demonstrates the impact a debt collection agency can have. Hilton-Baird brought a sense of authority to proceedings and their expertise and methods in recovering our money were first rate.”
If you’re tired of waiting to get paid look no further. Contact us today to find out how our award-winning services can help you, or get a quick quote to find out what we’d charge should we successfully recover your unpaid invoices.
